© 2010 Brown & Brown of MN, Inc. Mankato
530 West Pleasant Street, Suite 100
Mankato, Minnesota 56001
Phone (507) 388-2010
530 West Pleasant Street, Suite 100
Mankato, Minnesota 56001
Phone (507) 388-2010
You want flexibility and choices from your health plan. The Open Access plan gives you the care and service you need, at your convenience. With more than 650,000 network providers throughout the United States, you have access to one of the country's largest networks. Plus, HealthPartners provides you with the tools, information and support you need. To make sure your provider is in the network or to learn more about everything available to you as a HealthPartners member, please visit healthpartners.com.
Personal assistance from your health partner
As a HealthPartners member, you have personal support whenever you need it. Contact us with any questions about your health or your coverage - we're here to help you get the most out of your health plan.
As a HealthPartners member, you have personal support whenever you need it. Contact us with any questions about your health or your coverage - we're here to help you get the most out of your health plan.
Member Services
Your main source for information on health plan benefits, claims, account balances, finding a provider and more. Nine of ten questions are resolved with the first call. If we don't' have an answer right away, we'll get back to you at a time that works for you. You can even ask for any Member Services representative by name or request an interpreter.
Available Monday through Friday, 7 a.m. to 7 p.m., CST. Please look for the phone number on the back of your Member ID card. If you do not have a Member ID card, call the general number at 952-883-5000, 1-800-883-2177 or 952-883-5127 (TTY). Español: 952-883-7050 o 1-866-398-9119.
Your main source for information on health plan benefits, claims, account balances, finding a provider and more. Nine of ten questions are resolved with the first call. If we don't' have an answer right away, we'll get back to you at a time that works for you. You can even ask for any Member Services representative by name or request an interpreter.
Available Monday through Friday, 7 a.m. to 7 p.m., CST. Please look for the phone number on the back of your Member ID card. If you do not have a Member ID card, call the general number at 952-883-5000, 1-800-883-2177 or 952-883-5127 (TTY). Español: 952-883-7050 o 1-866-398-9119.
CareLineSM Service
Need advise after clinic hours or not sure if you should see a doctor? Talk to a nurse who is trained to review your symptoms and explain your treatment options.
Available nights, weekends and holidays. Call 612-339-3663, 1-800-551-0859 or 952-883-5474 (TTY).
BabyLine Phone Service
BabyLine helps expectant and new parents up to six weeks after the baby is born. Nurses can answer questions about mood swings, morning sickness, healthy eating, safe medications and more. Nurses can also help you tell the difference between normal discomfort and signs of preterm labor.
Available 24/7, 365 days a year. Call 612-333-2229 or 1-800-845-9297.
HealthPartners® Nurse NavigatorSM Program
When you need help sorting out health and insurance issues, call our nurse navigators. You'll talk to skilled nurses who can research and coordinate healthcare based on your benefits and coverage. They can also guide you through tough decisions like choosing a treatment option.
Available Monday through Friday, 7 a.m. to 7 p.m., CST. Call 952-883-5000, 1-800-883-2177 or 952-883-5127 (TTY).
Behavior Health Personalized Assistance Line (PAL)
Talk to professionals who can help when you have questions about mental and chemical health network, benefits and services.
Available Monday through Friday, 7:30 a.m. to 5 p.m., CST. Call 952-883-5811 or 1-888-638-8787.
Need advise after clinic hours or not sure if you should see a doctor? Talk to a nurse who is trained to review your symptoms and explain your treatment options.
Available nights, weekends and holidays. Call 612-339-3663, 1-800-551-0859 or 952-883-5474 (TTY).
BabyLine Phone Service
BabyLine helps expectant and new parents up to six weeks after the baby is born. Nurses can answer questions about mood swings, morning sickness, healthy eating, safe medications and more. Nurses can also help you tell the difference between normal discomfort and signs of preterm labor.
Available 24/7, 365 days a year. Call 612-333-2229 or 1-800-845-9297.
HealthPartners® Nurse NavigatorSM Program
When you need help sorting out health and insurance issues, call our nurse navigators. You'll talk to skilled nurses who can research and coordinate healthcare based on your benefits and coverage. They can also guide you through tough decisions like choosing a treatment option.
Available Monday through Friday, 7 a.m. to 7 p.m., CST. Call 952-883-5000, 1-800-883-2177 or 952-883-5127 (TTY).
Behavior Health Personalized Assistance Line (PAL)
Talk to professionals who can help when you have questions about mental and chemical health network, benefits and services.
Available Monday through Friday, 7:30 a.m. to 5 p.m., CST. Call 952-883-5811 or 1-888-638-8787.
Manage your health online 24/7
You're managing a lot of your life online these days, from bills and banking to shopping. So why not manage your health plan and your healthcare online? We have many tools to make your life easier. It's simple and fast - so you can spend more time enjoying life offline. Create your account at healthpartners.com to take advantage of these great tools and resources:
Manage personal records
• Create a personal health journal with the "My Health Diary" tool. Your diary stores your health informaiton in on e place so you can record your history of allergies, immunizations and prescriptions, as well as track weight loss, blood pressure and
You're managing a lot of your life online these days, from bills and banking to shopping. So why not manage your health plan and your healthcare online? We have many tools to make your life easier. It's simple and fast - so you can spend more time enjoying life offline. Create your account at healthpartners.com to take advantage of these great tools and resources:
Manage personal records
• Create a personal health journal with the "My Health Diary" tool. Your diary stores your health informaiton in on e place so you can record your history of allergies, immunizations and prescriptions, as well as track weight loss, blood pressure and
blood sugar levels. You can even create a directory of your favorite clinics and hospitals.
• Go green by using your online mailbox to receive your Explanations of Benefits (EOB) online. It's an easy, safe and secure way to track claims and manage your accounts. You can even e-mail questions about benefits, eligibility, or claims directly to Member Services.
• Use Microsoft® HealthVault™ to archive your EOBs. Once you transfer your EOBs and helath information the HealthVault, you will have free, life-long access whether you change health plans, doctors or jobs.
Research, review, re-order
• Search for doctors and dentists by name, clinic name, specialty, language, gender, hours of business, parking, wait times and more
• Review provider cost and quality ratings
• View your claims and benefits
• Order a new Member ID card
• E-Visit with participating providers
Visit the liabrary
• With just one click, you can search more than 8,000 health-related topics on our Healthwise Health Information Library. Search items such as common illnesses and injuries, as well as healthy eating, allergies, first aid and more.
• Use one of the interactive tools to find out how many calories you burned or to check illness symptoms.
• Visit healthpartners.com/healthlibrary
Seek decision support
• For many health decisions, there are no clean-cut answers. Use The Ottawa Personal Decisoin Guide to spell out your decisions and options while planning your next steps.
• Talk to a Member Advocate who can answer your questions and explain your options. Decision support advocates are trained to help you reach a decision that's right for you.
• Do some research on your own using the Healthwise Health Information Library.
• Visit healthpartners.com/decisionsupport
Calculate your savings
• Provider Cost Comparison - find and compare prices of 100 common healthcare services offered by 500 clinics and hospitals in the Twin Cities metro area.
• Best Choice Providers - identify providers who offer the best quality of care at the lowest cost for a variety of services.
• Medical Cost Calculator - estimate annual medical expenses and view costs for a variety of treatments and conditions.
• Plan Comparison - find the plan that is right for you with our step-by-step plan comprison tool.
• Visit healthpartners.com/smartshopper
Set up your account
Go to healthpartners.com and sign up today. It's fast and easy. Once you've logged on to your account, check the box to have administrative documents delivered right to your secure online mailbox. You'll se an icon alerting you to new messages whenever you log on.
• Go green by using your online mailbox to receive your Explanations of Benefits (EOB) online. It's an easy, safe and secure way to track claims and manage your accounts. You can even e-mail questions about benefits, eligibility, or claims directly to Member Services.
• Use Microsoft® HealthVault™ to archive your EOBs. Once you transfer your EOBs and helath information the HealthVault, you will have free, life-long access whether you change health plans, doctors or jobs.
Research, review, re-order
• Search for doctors and dentists by name, clinic name, specialty, language, gender, hours of business, parking, wait times and more
• Review provider cost and quality ratings
• View your claims and benefits
• Order a new Member ID card
• E-Visit with participating providers
Visit the liabrary
• With just one click, you can search more than 8,000 health-related topics on our Healthwise Health Information Library. Search items such as common illnesses and injuries, as well as healthy eating, allergies, first aid and more.
• Use one of the interactive tools to find out how many calories you burned or to check illness symptoms.
• Visit healthpartners.com/healthlibrary
Seek decision support
• For many health decisions, there are no clean-cut answers. Use The Ottawa Personal Decisoin Guide to spell out your decisions and options while planning your next steps.
• Talk to a Member Advocate who can answer your questions and explain your options. Decision support advocates are trained to help you reach a decision that's right for you.
• Do some research on your own using the Healthwise Health Information Library.
• Visit healthpartners.com/decisionsupport
Calculate your savings
• Provider Cost Comparison - find and compare prices of 100 common healthcare services offered by 500 clinics and hospitals in the Twin Cities metro area.
• Best Choice Providers - identify providers who offer the best quality of care at the lowest cost for a variety of services.
• Medical Cost Calculator - estimate annual medical expenses and view costs for a variety of treatments and conditions.
• Plan Comparison - find the plan that is right for you with our step-by-step plan comprison tool.
• Visit healthpartners.com/smartshopper
Set up your account
Go to healthpartners.com and sign up today. It's fast and easy. Once you've logged on to your account, check the box to have administrative documents delivered right to your secure online mailbox. You'll se an icon alerting you to new messages whenever you log on.
Take smart steps to better health
Discover your health potential and start living a healthy lifestyle with the HealthPartners® Smart Steps program! An effective online program for eligible HealthPartners members and your adult dependents, HealthPartners Smart Steps gives you easy access to tips and tools to get you on the path toward better health. Best of all, it's at no additional cost to you!
Just follow these simple steps:
Step One: Discover your health potential with HealthPartners confidential online health assessment. After you complete the assessment, you will receive your HealthPotentialSM Score and detailed personal report. These tools focus on the health behaviors within your control, like nutrition,
Discover your health potential and start living a healthy lifestyle with the HealthPartners® Smart Steps program! An effective online program for eligible HealthPartners members and your adult dependents, HealthPartners Smart Steps gives you easy access to tips and tools to get you on the path toward better health. Best of all, it's at no additional cost to you!
Just follow these simple steps:
Step One: Discover your health potential with HealthPartners confidential online health assessment. After you complete the assessment, you will receive your HealthPotentialSM Score and detailed personal report. These tools focus on the health behaviors within your control, like nutrition,
physical activity and tobacco use. Plus, you'll get tips to help your improve your score.
Step Two: Get tips and tools to improve your health with one online wellness program - just remember, you must complete the health assessment first! Choose from the following online wellness programs:
10,000 Steps® Program
Get stepping with HealthPartners 10,000 Steps program. This simple and fun program helps you boost your level of activity and feel great. Plus, with our online step conversion calculator, it's easy to convert activities like biking or swimming into steps. Take your first step now!
Stress eProgram
Breathe deep and take control! HealthPartners Stress eProgram helps you tackle your stress, live better and feel great. You'll learn to identify personal stressors and learn new coping skills. Start living life with less stress today.
Weight eProgram
Whether you're trying to lose weight or maintain a healthy one, HealthPartners Weight eProgram helps you stop dieting and start changing your lifestyle to better manage your weight and improve your overall health. Small changes equal big results!
Saving money and being health never felt so good
As part of your HealthParners plan, you get special discounts or prices with our Healthy Discounts program. Get discounts on:
• Eyewear
• Fitness classes
• Fitness equipment
• Children's swim lessons and other discounts
Just show your HealthPartners Member ID card to stores and companies that are part of the program, and get discounts to help you feel and look great!
Step Two: Get tips and tools to improve your health with one online wellness program - just remember, you must complete the health assessment first! Choose from the following online wellness programs:
10,000 Steps® Program
Get stepping with HealthPartners 10,000 Steps program. This simple and fun program helps you boost your level of activity and feel great. Plus, with our online step conversion calculator, it's easy to convert activities like biking or swimming into steps. Take your first step now!
Stress eProgram
Breathe deep and take control! HealthPartners Stress eProgram helps you tackle your stress, live better and feel great. You'll learn to identify personal stressors and learn new coping skills. Start living life with less stress today.
Weight eProgram
Whether you're trying to lose weight or maintain a healthy one, HealthPartners Weight eProgram helps you stop dieting and start changing your lifestyle to better manage your weight and improve your overall health. Small changes equal big results!
Saving money and being health never felt so good
As part of your HealthParners plan, you get special discounts or prices with our Healthy Discounts program. Get discounts on:
• Eyewear
• Fitness classes
• Fitness equipment
• Children's swim lessons and other discounts
Just show your HealthPartners Member ID card to stores and companies that are part of the program, and get discounts to help you feel and look great!
• Allergy relief supplies
• health eating discounts
• Gym membership savings
• Spa services and saunas
• health eating discounts
• Gym membership savings
• Spa services and saunas
Your pharmacy benefits
HealthPartners leads the way with pharmacy services to help you manage your prescriptions. With more than 60,000 pharmacy locations nationally and medications available through the mail, we make it easy for you to take care of your needs. Using HealthPartners online tools you can find the latest cost-savings options, fill your prescriptions, search the Preferred Drug List (formulary) and more.
HealthPartners leads the way with pharmacy services to help you manage your prescriptions. With more than 60,000 pharmacy locations nationally and medications available through the mail, we make it easy for you to take care of your needs. Using HealthPartners online tools you can find the latest cost-savings options, fill your prescriptions, search the Preferred Drug List (formulary) and more.
Great ways you can save on your prescriptions!
Review the Preferred Drug List
• The Preferred Drug List is a list of medications that are covered by your pharmacy benefits. You can search for a specific medication, browse alphabetically or by category on healthpartners.com/formulary.
• Once you find your medication, you can log on to see your copay or coinsurance (the amount you page).
Choose generics
• When you're searching the Preferred Drug List, check to see if your medication is a generic. If it's not, check to see if there is a generic in the same category that might work for you. Generic medications are identical to brand-name medications - they work the same as brand names but save about $100 per fill.
• You will almost always save on the amount you pay if you use a generic medication. To see if there is a generic medication for you, ask your doctor or visit healthpartners.com/formulary.
Rely on HealthPartners Mail Order Pharmacy
• HealthPartners Mail Order Pharmacy is a quick and easy way to fill your prescriptions. No driving, no waiting in line and no shipping charges!
• Plus, you will probably save on the amount you pay for your medications! To get started, call 952-833-0497 or 1-888-356-6656 or visit healthpartners.com/mailorder.
Use our online tools
• Use the online Drug Cost and Copay Calculator to compare medication costs, mail order pricing, find generics and discover other ways to save on your prescriptions.
• HealthPartners online tools can also help you find a network pharmacy, view and print your claims, check for ptential medication interactions and research information on both prescription and non-prescription medications. To get started, please visit healthpartners.com/pharmacy.
Save money with the Half-Tablet Advantage program
• Cut your prescription bill in half with select medications when you use HealthPartners tablet-splitting program. With this program, you save money when you split higher strength tablets into your prescribed dose. For example, instead of 30 lower strength tablets, you receive 30 tablets with twice the strength to last for 60 doses - two months for the price of one!
• For the list of eligible medications, please visit healthpartners.com/pharmacy
Review the Preferred Drug List
• The Preferred Drug List is a list of medications that are covered by your pharmacy benefits. You can search for a specific medication, browse alphabetically or by category on healthpartners.com/formulary.
• Once you find your medication, you can log on to see your copay or coinsurance (the amount you page).
Choose generics
• When you're searching the Preferred Drug List, check to see if your medication is a generic. If it's not, check to see if there is a generic in the same category that might work for you. Generic medications are identical to brand-name medications - they work the same as brand names but save about $100 per fill.
• You will almost always save on the amount you pay if you use a generic medication. To see if there is a generic medication for you, ask your doctor or visit healthpartners.com/formulary.
Rely on HealthPartners Mail Order Pharmacy
• HealthPartners Mail Order Pharmacy is a quick and easy way to fill your prescriptions. No driving, no waiting in line and no shipping charges!
• Plus, you will probably save on the amount you pay for your medications! To get started, call 952-833-0497 or 1-888-356-6656 or visit healthpartners.com/mailorder.
Use our online tools
• Use the online Drug Cost and Copay Calculator to compare medication costs, mail order pricing, find generics and discover other ways to save on your prescriptions.
• HealthPartners online tools can also help you find a network pharmacy, view and print your claims, check for ptential medication interactions and research information on both prescription and non-prescription medications. To get started, please visit healthpartners.com/pharmacy.
Save money with the Half-Tablet Advantage program
• Cut your prescription bill in half with select medications when you use HealthPartners tablet-splitting program. With this program, you save money when you split higher strength tablets into your prescribed dose. For example, instead of 30 lower strength tablets, you receive 30 tablets with twice the strength to last for 60 doses - two months for the price of one!
• For the list of eligible medications, please visit healthpartners.com/pharmacy